Quasar – Managed System Support

Brochure

Quasar offers support to ION and PowerLogic power monitoring system users. From installation, to operation and maintenance, Quasar's Managed System Support provides the know-how to maximise your productivity and get the most from your energy mangement & power quality monitoring systems.  MSS is high regarded by our clients who appreciate the value of having Quasar proactively managing and maintaining this important aspect of the business. This level of support is particularly appropriate for: Electricity Distribution, Grid and Power Generation utililties Mission-critical energy metering & power quality monitoring systems in the industry, commerce, health, & transport sectors FCAS (Frequency Control Ancillary Services) compliance system

Quasar’s Managed System Support is a turnkey managed system and technical support service for organisations requiring an extra level of specialised proactive assistance. MSS offers a complete managed solution allowing our clients to concentrate on using the intelligent data provided by their system, without the concern of managing its operation. MSS is a strategic support solution – combining multiple collaborative services, helping reduce your total cost of ownership, and ensuring your ION or PowerLogic system continues to deliver outstanding value long-term

Unlike traditional reactive technical support, MSS is completely proactive and includes the assignment of a factory-trained and experienced System Integrator who will:
Manage your ION system completely Server as your primary contact for technical assistance and proactive support services Work collaboratively with you to understand your ION or PowerLogic system Factor in your goals and document all the components in your system Continually monitor your system for Alerts and issues Liase closely with your IT support people in monitoring your IT and communications infrastructure Recommend enhancements that improve performance and reliability

Fault Identification and Rectification The action plan for fault notification, identification, & rectification is illustrated below. As the diagram illustrates, there is considerable liaison between Quasar and you the client. Clients nominate one key contact staff member for metering and field aspects of the support, and another for IT.

Quasar’s FCAS Solution

MSS goes hand in hand with Quasar’s FCAS Solution. FCAS is an add-on application for the ION 7650, ION 8600A and ION 8800A power meters provides compliance monitoring of frequency excursions. The application is a package combining ION meter frameworks, software frameworks, screens and reporting. Quasar’s FCAS application provides high speed monitoring of many parameters for a period of x seconds before, and x seconds after a frequency disturbance. It combines monitoring of system frequency, recording of frequency, load and disturbance time, and presenting this data in spreadsheet format. The feature is designed to meet or exceed the requirements of the New Zealand and Australian markets. FCAS systems require an MSS contract being in place.

Quasar's Wealth of Expertise Quasar is a 26 year veteran and respected provider of energy, power & power quality metering, SCADA/HMI and process automation to New Zealand's utility and industrial enterprises. Its technical support and Managed System Support contracts are highly respected by its clients. Our Company Vision is a simple one 'Delivering Intelligent Data' which focuses on what our clients gain from working with us rather than on the hardware or software products used to achieve this outcome. We focus on ensuring that the intelligent information gathered from your business operations and processes reaches its desired destination. Quasar's support staff are factory trained, with years of practical experience in designing, developing and supporting metering and PQ systems throughout New Zealand and Australia.

The Value of MSS to your Organisation Proven product & track record – most major NZ utilities with ION metering systems have MSS Ensures the delivery of your intelligent data – right to your desktop Save the expense of training your staff, use Quasar’s factory-trained experienced support team Rely on Quasar’s extensive & unique ION technology utility metering systems experience Partnered with Quasar, your staff can trust that the data will be there when they need it Managed System Support provides support that lets you get on with what you do best - the business of managing your network, plant or facility, worry-free