Quasar offers Managed System Support (MSS) to our power and energy management customers. From installation to operation and maintenance, Quasar MSS solutions offer you the know-how to maximize your productivity and get the most from your power and energy management systems while gaining peace of mind knowing that our experienced support team are monitoring your system and ensuring its ongoing health.
MSS gives you fast access to the efficient problem solving skills of our factory trained technical experts and is highly regarded by our clients who appreciate the value of having Quasar proactively managing and maintaining this important aspect of their businesses.
MSS gives you fast access to the efficient problem solving skills of our factory trained technical experts and is highly regarded by our clients who appreciate the value of having Quasar proactively managing and maintaining this important aspect of their businesses.
A MSS subscription entitles you to;
- Business hours support with priority response
- Detailed monthly system health reporting
- Proactive notification of observed issues
- Remote diagnosis and resolution of faults
- Complete system inventory tracking
This gives you the satisfaction that your system health will be verified regularly by our trained experts.
MSS Features
Business Hours SupportDirect support using telephone, voicemail, and email with 48 hour response. Support is available 8:30am to 5:00pm (NZT), Monday through Friday (excluding NZ public holidays).
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System Inventory TrackingRecording of all key component details in your ION system.
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System Health Monitoring & Reporting
A dedicated Quasar technical expert will review your system events via a weekly report that is emailed to our help-desk to check for any issues which if found will be notified. A summary of issues and the general health of the system will be shared with you in a health report each month.
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Product and Application KnowledgeOur considerable product and application knowledge covering revenue energy, demand and power quality fields is available to you from our Engineers. Quasar Engineers attend regular training courses and have many years of system integration experience.
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Remote Diagnostics & Resolution
Remote troubleshooting diagnosis and resolution of system issues using a secure remote broadband internet connection.
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Proactive Notification
Quasar will alert you of new releases of software upgrade, service packs, quick fixes and discuss the relevance to your system.
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Real-time Communications MonitoringLoss of data due to communication failures between field devices and the system software is greatly minimized through real-time notification to our help-desk.
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