Managed System Support
Quasar offers system support to our power and energy management customers. From installation to operation and maintenance, Quasar customer support solutions offer you the know-how to maximize your productivity and get the most from your power and energy management systems.
We know that your business values the data delivered by this system. By including a support program, you will gain peace of mind knowing that Quasar’s experienced support team will be monitoring your system ensuring its ongoing health.
Managed System Support (MSS) is a suite of our support services that gives you fast access to the efficient problem solving skills of our factory trained technical experts. It is highly regarded by our clients who appreciate the value of having Quasar proactively managing and maintaining this important aspect of their businesses.
We know that your business values the data delivered by this system. By including a support program, you will gain peace of mind knowing that Quasar’s experienced support team will be monitoring your system ensuring its ongoing health.
Managed System Support (MSS) is a suite of our support services that gives you fast access to the efficient problem solving skills of our factory trained technical experts. It is highly regarded by our clients who appreciate the value of having Quasar proactively managing and maintaining this important aspect of their businesses.
A MSS subscription entitles you to;
This gives you the satisfaction that your system health will be verified regularly by our trained experts. |
|
MSS Features
Business Hours SupportDirect support using telephone, voicemail, and email with 48 hour response. Support is available 8:30am to 5:00pm (NZT), Monday through Friday (excluding NZ public holidays).
System Health Monitoring & Reporting
A dedicated Quasar technical expert will review your system events via a weekly report that is emailed to our help-desk to check for any issues which if found will be notified. A summary of issues and the general health of the system will be shared with you in a health report each month.
Remote Diagnostics & Resolution
Remote troubleshooting diagnosis and resolution of system issues using a secure remote broadband internet connection.
Real-time Communications MonitoringLoss of data due to communication failures between field devices and the system software is greatly minimized through real-time notification to our help-desk.
|
System Inventory TrackingRecording of all key component details in your ION system.
Product and Application KnowledgeOur considerable product and application knowledge covering revenue energy, demand and power quality fields is available to you from our Engineers. Quasar Engineers attend regular training courses and have many years of system integration experience.
Proactive Notification
Quasar will alert you of new releases of software upgrade, service packs, quick fixes and discuss the relevance to your system.
|
