Dear all,
 
With the alert level in New Zealand moving to Level 2, we will be returning to our office on Thursday 14th May.
 
We’ll be back at our desks and available via our usual contact methods - email, mobile and direct dial numbers plus via video calls. We’ll also be available via the main Quasar phone number.
 
Our team will be undertaking all required safety measures including social distancing, regular cleaning and implementing a contact tracing register.
 
Visitors to Our Office
 
All visitors to our office will be required to sanitise their hands on arrival (sanitiser available on our reception counter), sign in (reception will instruct you on this) and maintain a two meter separation distance from our staff.
 
Current Orders
Once we are back in the office, our engineers will be prioritising configuring hardware for existing orders so that these can be processed and shipped as soon as possible. If you would like to discuss an individual order then please contact us on +64 3 343 9150 or office@quasar.co.nz.

New Orders

We are processing new orders as usual. There are shipping delays on a small number of hardware items as they sent to us from international locations. However, we can provide estimates on shipping timeframes before you place an order. If you have any questions about shipping timeframes, please contact our sales team on +64 3 343 9150 or sales@quasar.co.nz.
 
Level 1

We do not know the specifics of level 1 yet but once the NZ government has announced these details, we will update our operating procedures accordingly and also update our website with this information.
 
 
We’d also like to take this opportunity to thank our team, customers and suppliers for your support and positivity during this time. We’re looking forward to returning to the office and catching up with you all.

If you have any questions or comments, please don't hesitate to get in touch.

Take care,

The Quasar Team

Dear all,
 
With the alert level in New Zealand moving to Level 3 next week, we wanted to reiterate that our team continue to work as usual and are all available as we work from home.

We can all be contacted via our usual email addresses and mobile phone numbers, as well as video conferencing. Please do not call via direct dial numbers or the main Quasar phone number.
 
Support Services
 
Support services are continuing. We would ask however, that support enquiries are sent via email to support@quasar.co.nz. Please do not call us as we are not in the office to answer the phone.
 
Current Orders

As we are working remotely, we are able to complete orders that include software and services.

If your order includes hardware, there may be a delay in delivery. At this stage we are receipting all hardware into our local courier store and will be able to dispatch once we return to the office. If you would like to discuss an individual order then please contact us on office@quasar.co.nz.

New Orders

We are processing new orders as usual. As we are working remotely, we are able to complete orders that include software and services. If your order will include hardware, there may be a delay in delivery. If you would like to discuss this, please contact sales@quasar.co.nz or the sales person you usually deal with.
 
Level 2

We are currently putting together our plan for level 2 and possibly returning to the office. We do not know the specifics of level 2 yet but once the NZ government has announced these details, we will update the website with what this means for us.

If you have any questions, please don't hesitate to get in touch with us.

Take care,

The Quasar Team

Dear all,
 
In light of today’s developments in regards to COVID-19 and the alert level in New Zealand being raised to Level 3 (and soon Level 4), we are making further changes to the way we operate. We have already suspended all travel by our team members, as well as all face-to-face meetings with clients and suppliers and are undertaking social distancing, regular hand washing and other safety measures.
 
It is business as usual for us. We are fortunate that much of our work is done remotely and so making the change to work from home is a fairly easy adjustment. As of Tuesday 24th March, all of our team are all working from home. We are all available via our usual email addresses and mobile phone numbers, as well as video conferencing. However, please do not call via direct dial numbers or the main Quasar phone number.
 
Support Services
 
Support services will continue. We would ask however, that support enquiries are sent via email to support@quasar.co.nz. Please do not call us as we are not in the office to answer the phone.
 
Current Orders
As we are working remotely, we are able to complete orders that include software and services.

If your order includes hardware, there may be a delay in delivery. At this stage we are receipting all hardware into our local courier store and will be able to dispatch following the lock-down. If you would like to discuss an individual order then please contact us on office@quasar.co.nz.

New Orders

We are processing new orders as usual. As we are working remotely, we are able to complete orders that include software and services. If your order will include hardware, there may be a delay in delivery. If you would like to discuss this, please contact sales@quasar.co.nz or the sales person you usually deal with.
 

Take care,

The Quasar Team

2019 has once again been a busy year for the Quasar team. We’ve undertaken projects for clients across New Zealand and Australia and we have enjoyed creating customised systems for a variety of clients across diverse sectors such as manufacturing, accommodation, electricity and retail. We were also delighted to receive a Schneider Electric EcoXpert Technical Innovation Award, for our Rapid Capture and Control (RCC) application.

This year our office officially closes for the Christmas break on Friday 20th December and we reopen on Wednesday 8th January. Emails to sales@quasar.co.nz will continue to be monitored and we will respond when possible. Our support contract clients can continue to contact us on (03) 343 9159 or support@quasar.co.nz.

We hope you have a safe and Merry Christmas, and a Happy New Year, and we look forward to working with you again in 2020.

Kind regards,




Richard Schwass
Managing Director

This year our office officially closes for the Christmas break at 5pm on Friday 20th December and we reopen at 830am on Wednesday 8th January. 

Emails to sales@quasar.co.nz will continue to be monitored and we will respond when possible. Our support contract clients can continue to contact us on (03) 343 9159 or support@quasar.co.nz.

Thank you for your support in 2019. We hope you have a safe and Merry Christmas, and a Happy New Year, and we look forward to working with you again in 2020.